As a website user, I want to chat with an AI agent for quick answers on navigation and concepts, so that I can easily understand and explore the site.

• Knowledge Base contains 20+ relevant questions.
• Questions cover navigation and concepts.
• Each entry includes concise answers linking to site sections or definition products.
• AI agent integrates Knowledge Base for chat responses.
• Base is searchable and updatable via Shopify admin.

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Implement AI Chat Agent with Knowledge Base in Shopify

Required apps:

• Shopify Inbox (for chat)
• Shopify Knowledge Base (for FAQs)

1. Set Up Inbox: Admin > Settings > Apps and sales channels > Inbox > Open sales channel.
2. Access Instant Answers: Chat settings > Instant answers section.
3. Populate Knowledge Base: Click Create instant answer or use AI suggestions; add 20+ questions (e.g., "How to add products?" with answer linking to guide; "What is a collection?" linking to definition product). Save each.
4. Integrate & Test: Enable on site; test chat queries for responses using base.